Refund policy
Returns and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@infueledco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@infueledco.com
Return Shipping
To return an eligible item, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received by us is not responsible for any lost or damaged returns during transit. Customer will be provided with mailing address upon approval of eligible return.
Customer may request a return label if needed. Return label has a flat rate charge for shipping.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunded Orders Subsequently Delivered
In certain circumstances, NeedlePop may issue a refund for an order that is delayed or presumed lost by the shipping carrier. If the refunded order is subsequently delivered to the customer, the customer agrees to either:
- Return the merchandise using a prepaid return shipping label provided by NeedlePop, or
- Repurchase the merchandise at a discounted courtesy price offered by NeedlePop.
NeedlePop will make reasonable efforts to contact the customer and provide instructions for either option.
Customers are expected to respond to NeedlePop's communications regarding a refunded order that is later delivered. If the customer chooses to retain the merchandise, NeedlePop may issue an invoice for the discounted courtesy price. Failure to respond to communications regarding a refunded order that has been delivered may result in the issuance of such an invoice.
NeedlePop reserves the right to determine the applicable discounted courtesy price at its sole discretion.